FAQs at The Olive Oil Source Wholesale Store | The Olive Oil Source Wholesale Store

FAQs at The Olive Oil Source Wholesale Store

  1. I am looking for a specific kind of product on your website but can't find it via the drop down menu. Is there another way to look for it?

  2. Is there a minimum purchase requirement in this wholesale website?

  3. Do you ship internationally?

  4. Do you accept non-U.S. credit cards?

  5. Is it safe to use my credit card on your website?

  6. What is The Olive Oil Source's returned check policy?

  7. Is it safe to give you my email address?

  8. I forgot the username I entered in my account; how can I find it?

  9. I forgot the password to my account; how can I find it?

  10. I forgot which email address I entered in my account; how can I find it

  11. How can I modify my personal information?

  12. I understand customers earn Olive Points at The Olive Oil Source Wholesale Store. How does that work, and how can I find out how many I have earned?

  13. When I created an account at The Olive Oil Source Wholesale Store, I did not receive an email confirmation; why not?

  14. Do you charge sales tax?

  15. How much will it cost to ship my order?

  16. Can I pick up my order at your warehouse?

  17. How can I use a coupon code?

  18. When I placed an order online, I did not receive an email confirmation; why not?

  19. How can I change or cancel my order?

  20. How can I check the status of my order and track it?

  21. How can I return an item?

  22. Is there a simple way I can order the same thing frequently?

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  1. I am looking for a specific kind of product on your website but can't find it via the drop down menu. Is there another way to look for it?

    You can use the Search box in the upper right corner of the site to look for products by type or name.

  2. Is there a minimum purchase requirement in this wholesale website?

    No, there is no minimum purchase requirement.

  3. Do you ship internationally?

    Yes, we ship internationally. Orders to Canada can be made online. Orders to all other non-U.S. destinations must be placed directly with The Olive Oil Source and paid by wire transfer. Appropriate duty taxes may be due and payable to Customs Authorities.

  4. Do you accept non-U.S. credit cards?

    Orders to all non-U.S. destinations except Canada must be placed directly with The Olive Oil Source and paid by wire transfer. We charge a $35 fee on international to cover bank fees and processing costs. Once we receive payment, we will process and ship your order as quickly as possible.

    Our bank does not charge our customers for wire transfers. However, your bank will most likely use an interim bank which may charge additional fees. Please make sure your bank notifies you of all fees incurred during the wire transfer process to insure that the whole amount of your invoice is received by our bank. Once we receive payment, we will process and ship your order as quickly as possible.

  5. Is it safe to use my credit card on your website?

    Yes. wholesale.oliveoilsource.com is a verified Authorize.Net merchant.

  6. What is The Olive Oil Source's returned check policy?

    Any checks returned to The Olive Oil Source by our bank will be charged a $25 bounced check fee which will be added to the amount owed on the original invoice. Future orders will be required to be prepaid prior to shipment.

  7. Is it safe to give you my email address?

    Yes, please read our Privacy Notice for details.

  8. I forgot the username I entered in my account; how can I find it?

    If you have forgotten your username, please email The Olive Oil Source Wholesale Store at sales@oliveoilsource.com for assistance.

  9. I forgot the password for my account; how can I find it?

    Click on Log In at The Olive Oil Source Wholesale Store.

    If you have forgotten your password, click on the Request new password tab. Enter you username or email address, as requested. A new password will be emailed to you. Then you can return and log back into your account.

  10. I forgot which email address I entered in my account. How can I find it?

    Click on Log In at The Olive Oil Source Wholesale Store.

    If you have forgotten which email account you entered, click on the Edit tab to find out (and change it, if you wish).

  11. How can I modify my personal information?

    Click on Log In at The Olive Oil Source Wholesale Store.
    Log in to your account. Click on the appropriate tab to modify the personal information you wish to change in your account.

  12. I understand customers earn Olive Points at The Olive Oil Source Wholesale Store. How does that work, and how can I find out how many I have earned?

    Customers automatically earn $1 in purchase power for every $100 spent when orders are entered and processed online. There is no expiration date on Olive Points. At any time, you can see how many Olive Points you have earned by looking in your account. At checkout, you can use your Olive Points as payment if the amount will cover the total amount of your order, including sales tax, if applicable, and shipping. Olive Points must be designated as the Payment Method at the time the order is entered online by the customer.

  13. When I created an account at The Olive Oil Source Wholesale Store, I did not receive an email confirmation; why not?

    This is probably because the email address you entered in your account at The Olive Oil Source Wholesale Store is not one that you use frequently or you miss-spelled the address by error. Check your email in all of your accounts, including your Junk filters/folders, or go back into your account at The Olive Oil Source Wholesale Store to verify the email address you entered there.

  14. Do you charge sales tax?

    Sales tax on non-food items is only charged to customers with a shipping address in California.

    When you create an account at The Olive Oil Source Wholesale Store and if you have a California Reseller Permit, be sure to check the California Reseller box in the Customer Information section of the screen and submit the on-line California Resale Certificate form so you are not charged sales tax on the appropriate items.

  15. How much will it cost to ship my order?

    At The Olive Oil Source Wholesale Store, shipping quotes are calculated at Checkout based on the items in your shopping cart, their shipping methods, and your shipping address.

    • For items that ship via UPS, you may select UPS Ground or faster UPS shipping methods, which are calculated by UPS.
    • For some items, shipping is included in the price. This is indicated in the description as well as at Checkout.
    • For large/pallet orders, shipping costs will be determined later. We will call you with details.

    For more information, please read our Shipping Policy.

  16. Can I pick up my order at your warehouse?

    Yes, orders can be picked up at the warehouse. Orders should be placed online, and the shipping option "Pick up your order at the Warehouse by appointment only. Call 805-688-1014." selected. Be sure to call to make an appointment well in advance.

  17. How can I use a coupon code?

    If you have a coupon code for The Olive Oil Source Wholesale Store, enter it in your Shopping Cart or at Checkout.

  18. When I placed an order online, I did not receive an email confirmation; why not?

    This is probably because the email address you entered in your account at The Olive Oil Source Wholesale Store is not one that you use frequently or you miss-spelled your email address by error. Check your email in all of your accounts, including your Junk filter/folder, or go back into The Olive Oil Source Wholesale Store to verify the email address you entered there.

  19. How can I change or cancel my order?

    Once you have placed your order online, the only way to change or cancel it is by emailing The Olive Oil Source Wholesale Store at sales@oliveoilsource.com for assistance. You will be charged a 10% fee to cover credit card fees and restocking costs.

  20. How can I check the status of my order and track it?

    You can check the status of the orders shipped via UPS from our warehouse.

    Log in to your account at The Olive Oil Source Wholesale Store.

    In your account, click on the Orders tab to track your orders.

    You can also access this information by clicking on "Track Your Orders" in the footer of The Olive Oil Source Wholesale Store.

    Note that this tracking information will not include any items shipped by truck or directly from one of our suppliers. This does not mean that your order was not shipped.

  21. How can I return an item?

    Please read our Refund Policy.

  22. Is there a simple way I can reorder the same thing frequently?

    Yes. When you log on to your account and click on the Store Orders tab, if you have ordered from us at least once, you will see that Reordering is just a click away.